Sweet Shipping to Sweeten Your Day

At Sweet Candy World, we know you’re eager to receive your delicious treats! We work hard to get your orders packed and shipped as quickly as possible.

Order Processing Time: All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Times: We offer two convenient shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Shipped via EMS for orders over $50.
    • Cost: FREE
    • Delivery Time: 15-25 business days after shipment.

Please note: We ship globally, excluding Asia and some remote areas. Delivery times are estimates and may vary due to customs processing, holidays, or other factors beyond our control.

Our Happiness Guarantee: Returns & Exchanges

Your satisfaction is our top priority! We want you to be completely delighted with your Sweet Candy World experience. If something isn’t quite right, we’re here to make it sweeter.

Our Policy: We gladly accept returns and exchanges for most items within 15 days of you receiving your order. The item must be unused, in its original packaging, and in the same condition that you received it.

Important Note on Non-Returnable Items: Due to the perishable nature of our products, we cannot accept returns or exchanges on the following items once they have been shipped:
  • Bulk Chocolates
  • Bulk Candy Bar
  • Any food item where the original packaging has been opened or tampered with.

If you receive a damaged or defective item, please contact us immediately at [email protected].

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of delivery, please email our customer care team at [email protected]. Use the template below to provide all necessary information.
  2. Wait for Instructions: We will reply with a unique Return Authorization Number and specific instructions on where to send your package. Please do not ship anything back without this number.
  3. Ship the Item: Carefully pack the unused item in its original packaging. Include a copy of your original order confirmation. Ship your return to the address we provide. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect your returned item, we will process your exchange or refund.

Refund Timelines & Methods

We aim to process refunds within 5-7 business days of receiving your return.

  • Original Payment Method: Refunds will be issued to the original method of payment used at checkout (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Please allow additional time for the refund to appear in your account, depending on your bank or PayPal’s processing times.
  • Exchanges: For exchanges, we will ship the new item as soon as the original return is processed. Standard or free shipping rates will apply.

Questions? We’re Here to Help!

We’re always here to make your experience sweeter! If you have any questions, don’t hesitate to reach out to our friendly customer service team at [email protected].

Thank you for choosing Sweet Candy World!

The Sweet Candy World Team